Terms and Conditions


These terms and conditions pertain to the seller (being Laser Engraving Limited Ltd) and the buyer (being any legal entity purchasing from the seller). They apply to the use of this website and govern the formation of a contract between these two parties. By using this website, you acknowledge that you are bound by these terms. The seller may change the information on this website, including these terms and conditions, at any time. By continuing to use this website after any changes have been made, you acknowledge that you will continue to be bound by these terms.

Ordering goods from this website or by any other method constitutes an offer by the buyer to buy in accordance with these terms and conditions. The seller's acceptance occurs and the contract is formed when the goods are dispatched to the buyer. Any variations to these terms and conditions must be expressly agreed in writing by the seller. The contract including these terms and conditions of sale shall be governed by New Zealand Law.


All prices were checked at time of compilation, but are subject to change without notice. All prices are in New Zealand dollars and are inclusive of GST.

Note that for international credit card orders, the price advertised may not be the same price charged to the credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed.


Modifications and improvements to the seller's products are constantly being made. The seller relies on information from its suppliers and product manufactures. Descriptions, illustrations and literature are therefore not binding on the seller.

The seller will make every effort to ensure the product descriptions and prices shown are accurate and up-to-date. However, the seller reserves the right to adjust the actual price charged if the prices shown are incorrect, and to vary our prices and product descriptions at any time without notice.

If the goods do not match the description on the seller's website, the buyer should inform the seller immediately so that the seller may take appropriate action. The information provided by this website is subject to change without notice. While every effort has been made to ensure its accuracy, the seller will not be liable for any inaccuracies in the information contained herein, except where provided for by the Consumer Guarantees Act 1993. The seller will not provide support for product information which the buyer locates via links to external sites.


If the goods are acquired for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 are excluded in relation to the goods. If the goods are acquired for purposes other than a business, the provisions of the Consumer Guarantees Act 1993 and these terms and conditions shall be interpreted subject to the purchaser's rights under the Act.


The seller reserves the right to dispatch the buyer's order in one delivery or by a number of instalments. The buyer may cancel those instalments that have failed to be delivered however can not rebut the contract as to any instalments that have already been delivered. Although the seller provides estimated delivery times, these shall not be bound contractually.

The buyer is to select the method/type of delivery and is responsible for the delivery costs as specified in the delivery section of the FAQ. The seller shall not be liable to the buyer for any loss or damage in connection with any delay in delivery of the goods.

For international orders, the buyer must bear the cost of any importation duties, taxes and any related charges.


Risk, including insurance responsibility, shall pass to the buyer upon delivery by the seller or by the source to the buyer or by the delivery carrier to the buyer.


Liability for shortages of goods delivered is limited to making up these shortages. Claims for shortages in quantities will only be allowed if the customer provides written notification of the shortage within 10 business days of the delivery and provides a reasonable opportunity for the seller to investigate the claim.


All goods leaving the seller's premises are checked for damages and are adequately packed. Claims for damage or loss in transit must be made against the carrier. The buyer must ensure that the complete order as per the carriers note has been received before acknowledging to the carrier that the delivery has been received. If there is a shortage of goods delivered or if any of the goods have visible damage to the outer packaging, comments must be made to the carrier's note accordingly. The buyer must check that the items are in good condition within 10 business days of receiving the order and inform the seller if this is not the case. No claims will be considered after 10 business days of receipt of goods. Although the seller will not accept liability for goods damaged or lost in transit, the details of any claim should be advised to the seller.


We may allow customers to return their goods in certain circumstances however it depends on the reason for the return, the condition of the goods and how long you have had them.

If the goods are supplied in accordance to the order they can only be returned if the product return request is received by the seller and this request is approved by the seller. Requests to return the goods must be submitted within 10 business days of the goods being received by the buyer.

Any unopened, unengraved, and saleable goods may be returned for a refund or credit if you notify us within 10 business days of receiving the goods and the packaging is undamaged. You will however be responsible for the cost of returning the goods and a 15% restocking fee will be applied. A restocking fee is necessary to discourage buyers from making orders when they have no intention of keeping the goods.

Where goods are accepted for credit or refund, they must be delivered to the seller's warehouse at the buyer's expense in original condition and packaging. The seller reserves the right to charge up to a 15% restocking fee against any non-faulty goods that are returned.

We will refund any faulty or incorrect items and the cost of shipping if you notify us within 10 business days of receiving the goods and the product is unused and the packaging is undamaged. Once we receive the faulty item, we will replace the item or send you a refund. Please contact us to organise for the item to be picked up.

If you would like to return any goods after 10 business days please contact us to request approval to do so.


The buyer shall ensure that the goods ordered are fit and suitable for the purpose for which they are required within 10 working days of receiving the goods. It is at the seller's discretion whether the goods will be refunded within these 10 working days. Once these 10 working days has ceased, the seller is unlikely to refund or credit these items.

All New Zealand manufacturers' guarantees are fully valid on products we sell. The buyer is only entitled to such benefits as the seller may receive under any guarantee given to the seller by the manufacturer of the goods.

The seller's liability under this contract is confined to the buyer named in this contract. The buyer's rights under the contract are not transferable without the prior written consent of the seller.


The seller is entitled at any time to correct all errors and omissions in any advertising, quotation, invoice or acknowledgement. If errors and omissions are discovered that in the sellers opinion materially affect the performance of the goods, the seller will notify the buyer and give the buyer the option of returning the goods for a refund or credit.


We hold all copyright and other intellectual property rights on this website. You may use the information on this website and reproduce it (electronically or in hard copy) for your personal use only. In all other circumstances, you must get written consent from us before you use, send or reproduce any of the information on this website.


We collect information for the purposes of fulfilling your order and processing your payment. This information includes your name, billing address, shipping address, phone number and email address. We do share this information with our suppliers, but only if it is necessary to fulfil your order. Other than this we do not make your details available to any third parties. If you provide us with your credit card details they will remain private and confidential and will not be disclosed to any third parties.

From time to time we may send you product information (including special offers) in the mail or by email. If at any time in the future you wish to remove your name from our customer list, you need only to ask.

If you choose to participate in a survey, we will use the information you provide for research purposes and we will not disclose your identity and your name will not be linked with the information you give us.

If you would like to update or change the information that you have provided to us, you can log into your account and make the necessary changes online. The information you send is passed through a secure server using encryption technology. All stored customer information is protected with secure passwords, user logons and other security procedures.


Gift vouchers are valid for one year. Please note that goods will be shipped once full payment or the voucher serial numbers have been received by the seller. Gift vouchers may be used to pay for shipping but may not be redeemed for cash. The seller is not responsible for lost or stolen gift vouchers. The seller is not responsible for lost or misdirected gift vouchers that are sent to incorrect addresses supplied by the buyer. Orders are subject to approval by the seller.


For all purchases made electronically, the name that will appear on your statement will be Laser Engraving.


In general, we require payment before we begin your engraving as this is a non reversible process and we cannot restock or return engraved items. Extended terms and conditions, such as deposits, may be negotiated before your job begins. We will confirm any such conditions via email.

Should your payment be dishonoured, cheque bounce, be withdrawn, or otherwise become unavailable to us, we reserve the right to collect your debt through an external agency and pass the cost of collection on to you. Further conditions are:

You agree to pay Laser Engraving’s invoices by the due date stated on the Laser Engraving’s valid invoice

Claims arising from invoices must be made within 14 working days.

All overdue invoice bear interest at 18% per annum ( 2% per month ) on unpaid balance. There is also a $20 return payment fee for any declined cheques, credit cards or automatic withdrawals.

In the event of default of payment when due, all costs of collection, including legal fees and court costs, shall be paid by you, the client.

Any credit extended to the customer or applicant may be reduced or eliminated in the event Laser Engraving, in its reasonable discretion, determines that the applicant's financial situation or ability to pay is impaired.

Laser Engraving reserves the right to transfer your debt to any party we deem necessary to aid in the pursuit of your debt.

You, the Client authorises Laser Engraving to make inquiries into the banking and business/trade references that you have supplied, for any credit application or where payment has become overdue.

You, the Client guarantees to make good any overdue Charges owed to Laser Engraving in the event of you, the Client being placed in receivership, ceasing trading or being wound up.

In the event of going into receivership, being would up, ceasing trading, or non-payment you the customer, authorized person, and/or director of the customer, agree to be individually and personally liable and to honour any outstanding debts and costs.

  • Updated: 1st April 2011
  • Updated: 15th April 2012